Nice Extends Partnership with UK Fashion Retailer


Nice, a provider of both cloud and on-premises enterprise software solutions, said N Brown Group, an online fashion retailer, is expanding its implementation of Nice’s total voice of the customer solution to improve the quality of its customer experience insights. This is part of a robust customer-centric initiative throughout the organization.

N Brown Group, whose brands include JD Williams, Simply Be and Jacamo, is focusing its efforts on improving the customer experience at several key stages along the customer journey, including frontline customer service, product and delivery.

The Nice total voice of the customer solution enables the company to analyze what their customers are saying in calls, chats, emails, on the web and on any other channel, in order to get a complete picture of the customer experience.